Shipping Policy

Shipping Policy

Thank you for supporting Burnt Wooden Coasters (BWC) 🔥

Every coaster is handcrafted to order, so a little extra time lets us keep the quality high.

Order Processing Time

Orders are usually processed within 2–5 business days.

During busy periods or holidays, processing times may be slightly longer.

You’ll receive an email confirmation once your order has been placed, and another when it has shipped.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and the size of your order.

Estimated delivery times are shown at checkout, but they are only estimates and may vary due to carrier delays or weather.

Where We Ship

We currently ship to [update this: e.g. Canada / United States / your regions].

If your location isn’t available at checkout, feel free to contact us and we’ll see what we can do.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email.

If tracking is available for your order, the tracking link will be included in that email.

Lost, Delayed or Stolen Packages

Once a package has been handed to the carrier, delivery is out of our control.

If your order appears lost or very delayed, please contact the carrier first using your tracking number.

If you still need help after speaking with the carrier, reach out to us at [your email] and we’ll do our best to assist.

Wrong Address or Delivery Issues

Please double-check your shipping address at checkout.

We are not responsible for orders shipped to an incorrect address entered at checkout.

If you notice an error, contact us as soon as possible. If the order hasn’t shipped yet, we’ll try to correct it.

Damaged Items

If your order arrives damaged, please email us within 7 days of delivery at [your email] with:

Your order number

Photos of the damage and the packaging

We’ll review the situation and work with you on a replacement or solution.

Questions?

If you have any questions about shipping before you order, contact us at contact@burntwoodencoasters.com and we’ll be happy to help.