Terms of Service

Welcome to Burnt Wooden Coasters

By accessing or purchasing from burntwoodencoasters.com, you agree to the following Terms of Service.

1. General Conditions

By using our website or placing an order, you confirm that you are at least the age of majority in your state/province, and that you agree to these Terms.

You may not use our products for any unlawful or unauthorized purpose.

2. Handmade Product Disclaimer

All our coasters are hand-burnt, handcrafted, and individually unique.

Slight variations in grain, color, burn patterns, and texture are normal and part of their artisanal character.

These natural variations do not qualify as defects.

3. Accuracy of Information

We try our best to ensure product descriptions, pricing, and photos are accurate.

However, we reserve the right to correct errors, update information, or change prices without prior notice.

4. Orders & Payments

All orders must be paid in full at checkout.

We reserve the right to refuse or cancel any order for reasons including:

suspected fraud

incorrect billing information

unavailable materials

violation of terms

If an order is cancelled after payment, a full refund will be issued.

5. Shipping & Delivery

Shipping times displayed on our website are estimates only.

Actual delivery may vary due to:

weather conditions

postal delays

holidays

customs (for USA orders)

We are not responsible for delays caused by carriers.

For detailed information, please refer to our Shipping Policy.

6. Returns & Refunds

We accept returns or refunds only under the conditions listed in our Refund Policy.

Handcrafted items may show natural imperfections that are not eligible for refunds.

If your item arrives damaged, contact us within 7 days with photos.

7. Intellectual Property

All images, designs, branding, logos, product descriptions, and website content are the property of Burnt Wooden Coasters.

You may not copy, duplicate, resell, or use our content without permission.

8. Personal Information

Your submission of personal information is governed by our Privacy Policy.

9. Prohibited Uses

You may not use our site or products for:

fraudulent activity

violating laws or regulations

transmitting viruses or harmful code

collecting personal data without permission

reselling without authorization

10. Limitation of Liability

Burnt Wooden Coasters is not liable for:

injuries caused by misuse of our products

damages caused by improper care

losses due to delayed shipments

indirect or consequential damages

Our maximum liability is limited to the amount paid for your order.

11. Changes to Terms

We reserve the right to update, modify, or replace these Terms at any time.

Any changes will be posted on this page.

12. Contact Information

Questions about the Terms?

Contact us anytime:

📧 contact@burntwoodencoasters.com

🌐 burntwoodencoasters.com